Terms and Conditions

Subject of Contract

These general conditions of sale define the rights and obligations of Tiglami and of the Customer in regard to the products presented by Tiglami on its website www.tiglami.com (hereinafter referred to as “the Website”). They apply exclusively between the company Tiglamy Limited and any physical human consumer visiting or making a purchase via the website itself (hereinafter referred to as “the Customer”).

On the Website allows the customer to order online products from the brand Tiglami (hereinafter referred to as “the Product(s)”) according to the present terms and conditions.

Any order placed via Website therefore entails the unconditional acceptance by the Customer of these conditions. When we make changes, we will post them here. You agree to check this section periodically to be aware of any changes and your continued use of the Website shall be considered your agreement to any modified Conditions. If you do not agree to these Conditions, please do not use the Website.

Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our notice for further information.

In order to contract with Tiglami you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

The Customer must have the legal capacity or hold parental permission allowing themselves to place an order on the Site.

The Customer is responsible for any consequences deriving from any false or inaccurate information transmitted in which the return might be unlawful.

Tiglami retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

Products and Compliance

The products on sale are presented on the website of Tiglami and accompanied by a description.

Products offered by Tiglami comply with the applicable standards in the region of Sales.

Elements such as images, text, graphics and all the information and characteristics illustrating and/or accompanying the products are not contractual, which the Customer acknowledges.

As such, Tiglami does not incur any liability for error or omission of any of these items or in case of modification of said elements by suppliers and/or publishers.

Orders

All orders will be confirmed after acceptance of payment. Tiglami reserves the right to cancel or refuse an order in case of dispute with the Customer on a previous order. Tiglami can accept orders within the limits of available stocks. It informs the Customer of the availability of products sold on the Website at the time of order confirmation. If, despite the vigilance of Tiglami, products are unavailable, Tiglami will inform the Customer by e-mail as soon as possible. The Customer may then cancel the order and refund, if applicable, the amounts already paid.T he permanent or temporary unavailability does not in any way engage the responsibility Tiglami, nor does it imply any right to compensation or damages in favor of the Client.

Delivery

Products are shipped with the delivery form to the shipping address provided by the customer when ordering. The delivery cannot be made to hotels or PO boxes. The delivery times indicated on the site are target dates, corresponding to the average processing time and delivery. So that these deadlines are respected, the Customer must ensure that you have provided complete and accurate information concerning the delivery address (such as including: street number, building, stairs, access codes, names and/or interphone numbers, etc.).

Shipping costs will be added where applicable. For shipping charges, please view the Shipping policies page.

Tiglami cannot be held responsible for consequences due to delayed delivery that are not of their making.

Prices

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

The prices quoted on this Website are final prices, which may vary either higher or lower than the prices in stores. You acknowledge that the prices quoted on the Website at the time of ordering will be honored. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Tiglami is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

Returns of Products

Within thirty (30) days from receipt of the order, the customer may request Tiglami to return the product(s).

To do this, the Customer must first request a return or exchange e-mail.

For the full procedure let’s visit page Order and Returns

All the items need to be in the original package, with label and unused (unworn and unwashed). Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method when you placed your order

The return is at the risk of the Customer.

In order to define address of return let’s contact our Customer Service: info@tiglami.com

If the item is not returned by the Customer within one week after receipt of the postage label, the return is considered canceled and the Customer must keep the product.

After we receive the return, you will get a confirmation via mail.

Copyright and Trademarks

The contents of this site are copyrighted by Tiglami all rights reserved. Information may not be reproduced without express prior written permission from the Tiglami. The name, logo, pictures, content and other trade dress shown on this site are the service marks or trademarks of Tiglamy Limited. Tiglamy Limited., its employees, officers, directors, agents or contractors shall have no liability as a provider of information or selling of any products including, without limitation, any liability for defective products. This comprehensive limitation of liability applies to all damages of any kind claimed as a result of using this site or using any of the products purchased through this site including, without limitation, consequential, compensatory, direct or indirect damages, claims of third parties, and all other types of damage claims.

If you believe our material is infringing your copyright, please inform us in written way to info@tiglami.com giving all the detailed information.

ARBITRATION – Except as provided below, the parties agree that any dispute or controversy arising out of or relating to any interpretation, construction, performance or breach of this Agreement will be settled by arbitration to be held in Hong Kong The arbitrator or arbitration panel may grant injunctions or other relief in such dispute or controversy. The decision of the arbitrator or arbitration panel will be final, conclusive and binding. Judgment may be entered on the arbitrator’s or arbitration panel’s decision in any court of competent jurisdiction. The parties agree to split the costs and expenses of such arbitration, and each party will separately pay the fees and expenses of its counsel.

ENTIRE AGREEMENT – This Agreement contains the entire agreement of the parties and are no other promises or conditions in any other agreement whether oral or written. Any ambiguities in this agreement shall be construed in favor of Tiglami.

GOVERNING LAW – These Conditions shall be construed in accordance with the laws of Hong Kong, without regard to any conflict of law provisions. Any dispute arising under these Conditions shall be resolved exclusively by the country of Hong Kong